Privacy Policy
Data Controller
KEMBRIDGE SUPPORT SERVICES LIMITED of 34 Randolph Road, Gillingham Kent ME7 4PP, is the data controller for the personal data described in this policy. If you have any questions about how we handle your data, you can contact us at contact@kembridge.co.uk
Collected Personal Data
We may collect and process the following categories of personal data:
- Identity data: name, date of birth, gender, photograph
- Contact data: address, phone number, email address, emergency contact/next of kin details
- Care and support data (special category): support needs, care plans, risk assessments, medication records, health conditions, disability information, mental capacity assessments
- Safeguarding data: incident reports, safeguarding concerns and referrals
- Financial data: where we assist with managing finances or benefits, budgeting records, payment details
- Employment/volunteer data: for staff, references, DBS check results, training records
- Website and technical data: IP address, browser type, cookies, pages visited.
- CCTV footage: where premises are monitored for safety and security
Purpose of Collecting Data
We collect and use personal data to:
- Provide and coordinate supported living and care services tailored to individual needs
- Develop and review care plans and risk assessments
- Safeguard the welfare of residents and respond to safeguarding concerns
- Meet our legal and regulatory obligations, including reporting to the Care Quality Commission (CQC)
- Manage staffing, training, and DBS compliance
- Handle billing, funding, and financial administration
- Communicate with residents, families, and relevant professionals (e.g. GPs, social workers)
- Maintain the security of our premises via CCTV
- Improve our services and respond to feedback or complaints
Our legal bases include: performance of a contract, compliance with a legal obligation, vital interests, and, for special category (health/care) data, explicit consent or grounds of health/social care provision and substantial public interest (safeguarding) under UK GDPR Article 9.
Contact Details
If you have questions about this privacy policy, wish to exercise your data protection rights, or want to raise a concern, please contact:
Data Protection
Email: contact@kembridge.co.uk
Post: 34 Randolph Road, Gillingham Kent ME7 4PP